CallerReady Core Activities – Administrator

 by Martin Marinov 0 comments

Accessing your Administrator Account

URL: http://app.callerready.com

welcome-back-two

Access Admininstration portal by clicking the ‘Admin Management’ Link (see below)

admin-management

Adding a New Representative

Under ‘Location Options’, click ‘Representatives’

representatives

Click ‘+Add New Representative’ to add a new rep and complete form

add-new-representative

Add New Representative Details

  • First Name
  • Last Name
  • Email Address (must be unique across your account)
  • Type of Phone (Home, Work, Mobile, CallerReady Phone, Other)
  • Phone Number
  • Weight (1-99, 99 having the most weight and will be given priority)

representative-details

To save, click ‘Add Representative’ in upper right-hand corner to save and complete.

Managing Your Representatives- Representative Manager

Access the ‘Representative Manager’ by clicking ‘Representatives’ from ‘Location Manager’ dropdown.

You can select the reps to view by location from the dropdown in the upper left corner.

Representative Status Tabs

  • Available – Reps that are enabled to make/receive calls
  • Unavailable – Reps that are not ineligible to make/reeve calls
  • Deleted – Reps that are no longer with your organization

representatives-locations

This view also shows the rep’s status along with the phone number (or Softphone) they’re using as well as the number of call groups they’re associated with and call weighting.

Edit a Representative

To edit a representative, click the green gear icon. actions-icons

edit-representative-screen

Edit a Representative (continued)

This view contains 4 tabs:

  • Phone Settings – Add/edit representative’s phone number, inbound phone and caller ID
  • User Settings
    • Contact Status – Change the rep’s call status
    • User Timezone – Set the appropriate time zone for the rep
  • Email Settings – Configure the email settings for a rep
  • Call limits – Establish call limits for your reps

Remember to save your settings by clicking on the ‘Save Representative’ button.

save-representative

Deactivating a Representative

To deactivate a representative, select the green gear icon associated with the representative and click ‘Disable’ button in the upper right corner.

Resetting a Representative’s Password

Reset a rep’s password by clicking the ‘Set Password’ button. Reset password is always, ‘testing123’.

Changing Representative Status – Online/Away

To check and modify a representative’s status, click the ‘View Representative’s Status’ button in the Representatives view page.

status-view

This view always you to check their phone status and set the representative as either ‘Available’ or ‘Away’.

available-away

4. Changing Representative Status – Sign Out

At the end of the day, all representatives should sign out and close their browser to ensure that phone calls will be routed to available representatives. Have the representative click the ‘Sign Out’ button that appears in the upper right hand corner of the representative’s lead management portal and close their browser.

admin-sign-out

Provisioning New Phone Numbers

To provision a new phone number, log into your account and navigate to Settings/Location Options/Inbound Phones and click, ‘Provision Phone Number’ in the upper right hand corner.

provision-phone-number