How An IVRS Can Help Make Your Customers Self Sufficient

Customers these days tend to want to help themselves by becoming more self-sufficient when dealing with businesses. Advances in technology have afforded both customers and businesses this luxury. Self-sufficiency helps the customers by giving them flexibility in their methods of obtaining information and services, while businesses benefit from lowered costs and increased employee freedom. IVRS […]

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5 Tips To Improve Your IVR System

Interactive Voice Response (IVR) systems allow businesses to handle large call volumes by processing information provided by callers in response to a series of automated prompts. A customer typically knows they’re dealing with an IVR system when an programmed voice gives them the option to press a number on their phone to complete a command. […]

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6 Benefits of IVR Technology

IVR technology or Interactive Voice Response technology, is commonly understood as the phone voice that asks us to press 0 if we wish to speak to an operator. IVR technology has allowed businesses to process large volumes of phone calls while collecting information, processing that information and producing relevant actions. But there are many specific […]

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How to Personalize the Caller Experience and Reduce Call Abandonment

Personalizing the caller experience is a frequently discussed subject and it should be. One in three marketers believes that personalizing phone calls will become one of the most important marketing capabilities in the future. While marketers are making great strides in personalizing digital experiences, phone calls cannot be forgotten. With the surge of mobile usage, […]

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Qualify Calls | Enhance Selling Techniques for Phone Agents

Today, more than ever, businesses heavily rely on a sales force comprised of call center agents. Having staff that can utilize adaptive selling techniques and modify their sales behavior during a conversation with a customer is critical to an organization’s ongoing success. With mobile search available at most people’s fingertips, customers are becoming more informed […]

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Pay Per Call Leads | How to Avoid Bad Calls

  Ever since affiliate marketing began, advertisers have had concerns regarding fraud and working with affiliates that try and cheat the system. With pay per call leads, it is much harder to fake results as there is an actual conversation between two individuals versus an online lead form. But, like in all industries, there are […]

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