If your company uses an interactive voice response (IVR) system to manage incoming calls, you already know how valuable the technology is for running your business. With IVR technology, you can save time and money by routing calls to the appropriate departments and ensure that customers can reach the right people within the organization. Yet, […]
Although interactive voice response (IVR technology) has been around since the 1970’s, it wasn’t a standard feature for call centers until recently. In fact, if you’re exploring platforms and software to automate your call center, you’re probably seeing the term show up in almost every product description. These commonly asked questions and answers will help […]
When it works, IVR technology is one of the most valuable tools in a call center. It improves efficiency and boosts customer satisfaction by quickly gathering information and routing calls. None of this is possible without clear instructions for callers to follow. Use these tips to write a sensational script. 1. Have a Plan A […]
Customers these days tend to want to help themselves by becoming more self-sufficient when dealing with businesses. Advances in technology have afforded both customers and businesses this luxury. Self-sufficiency helps the customers by giving them flexibility in their methods of obtaining information and services, while businesses benefit from lowered costs and increased employee freedom. IVRS […]
Interactive Voice Response (IVR) systems allow businesses to handle large call volumes by processing information provided by callers in response to a series of automated prompts. A customer typically knows they’re dealing with an IVR system when an programmed voice gives them the option to press a number on their phone to complete a command. […]
IVR technology or Interactive Voice Response technology, is commonly understood as the phone voice that asks us to press 0 if we wish to speak to an operator. IVR technology has allowed businesses to process large volumes of phone calls while collecting information, processing that information and producing relevant actions. But there are many specific […]
Personalizing the caller experience is a frequently discussed subject and it should be. One in three marketers believes that personalizing phone calls will become one of the most important marketing capabilities in the future. While marketers are making great strides in personalizing digital experiences, phone calls cannot be forgotten. With the surge of mobile usage, […]
Today, more than ever, businesses heavily rely on a sales force comprised of call center agents. Having staff that can utilize adaptive selling techniques and modify their sales behavior during a conversation with a customer is critical to an organization’s ongoing success. With mobile search available at most people’s fingertips, customers are becoming more informed […]
Ever since affiliate marketing began, advertisers have had concerns regarding fraud and working with affiliates that try and cheat the system. With pay per call leads, it is much harder to fake results as there is an actual conversation between two individuals versus an online lead form. But, like in all industries, there are […]
Studies have shown that you have 100 times the chance of making contact with a lead if you connect with them within five minutes versus half an hour from when they submitted a lead form. That number is huge, just think of how that can impact your conversion rate and profitability. People live in a […]
