Today, more than ever, businesses heavily rely on a sales force comprised of call center agents. Having staff that can utilize adaptive selling techniques and modify their sales behavior during a conversation with a customer is critical to an organization’s ongoing success. With mobile search available at most people’s fingertips, customers are becoming more informed […]
Delight Consumers and Increase Call Marketing Profitability for Publishers, Aggregators and Advertisers with Competitive Call Distribution Premise To efficiently run a Pay Per Call campaign, you need connect the lead with a salesperson who can educate that customer as quickly as possible Key Takeaways Pay-per-call: the drop points where you lose money […]
It was estimated in 2016, businesses spent over 16 billion dollars towards analytics and call intelligence software to increase their business performance. By harnessing the power of call intelligence, organizations become equipped to make better business decisions, increase call quality and boost their overall conversion rates. In today’s market, robust call intelligence and detailed analytics […]
Digital can drive a lot of calls and data shows that calls convert ten times more than the rate of clicks. Organizations have an enormous opportunity to drive revenue growth via call leads, but many are not optimizing a critical aspect to ensure success and that is Caller Experience. No matter how […]
Call center software is a system that allows a company or organization to run a call center. In the modern era, there are hundreds of different providers of call center software for your business across the globe. Every software has its own pros and cons. Before selecting the right call center software for your […]
Amp-Up Your Call Center Performance Being into a call center business is a challenging task in itself. Interacting with customers and listening to their queries is an everyday task. You just can’t compromise on the quality of service any given day. If you have still not decided whether you should go for an Interactive Voice […]
Currently, there are two flawed ways of presenting the caller ID in competitive calls – systems that Display the Caller’s Phone Number and systems that use a Static Alternative Caller ID. Both call distribution systems have major limitations that either compromise the caller’s personal information or cannot transmit important geographical components that are used for […]
Recently CallerReady was granted a patent for a new revolutionary call distribution technology that allows publishers to offer the call to multiple call buyers simultaneously. This technology has three big advantages compared to other call distribution systems – it reduces the hold time for the caller, it increases the conversion rates for the advertiser, and […]
A good Customers Relation Management System is an important tool for every sales team. When it comes to inbound calls, having a good CRM software is even more important. Call leads are usually very time sensitive. Customers who choose to call a business often have an immediate need that has to be addressed. For this […]
Dialing a phone number is so retro. You probably don’t even remember the last time you had to actually type in a phone number that you saw on the internet. Thanks to click-to-call, we can make phone calls by a simple tap or click of a button. Even if you are browsing from a desktop, […]
