Top Ways to Use Automatic Call Recording to Boost Productivity

As a business owner, you need to know what’s going on in the day to day operations of your company. Automatic call recording gives you a glimpse of the interactions between your employees and customers. This information helps you identify the strengths and weaknesses of your team and operating procedures so you can boost productivity […]

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Top Features to Look for in Sales Automation Software

As your company grows, you have to start automating systems to reduce the amount of time your employees spend taking care of labor intensive tasks. Updating contact logs, researching leads, drafting emails and generating reports can easily take up more than half of the work day. With sales automation software, your employees have tools that […]

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4 Questions to Answer When Choosing Call Center Management Software

Staying in touch with your customers is a given if you want to stay in business. That’s why it’s so important to make sure your call center runs efficiently and provides an optimal customer experience. Today’s call centers rely on software to identify customer needs, route phone calls, send data to agents assisting customers and […]

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4 Ways to Use Call Automation in Your Business

Communication is the foundation of your business, and chances are that much of that communication takes place over the phone. Consider the amount of time your team spends talking to each other and your customers. Call automation solutions do everything from automatically dialing numbers to sending out message blasts so your team members can talk […]

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Understanding Call Generation: How to Make the Phone Ring

Between email, instant messaging, comments, and reviews, your customers have plenty of ways to communicate with you. These digital options are convenient, but they still haven’t replaced the phone as a communication tool. That’s why companies continue to rely on call generation to connect with potential customers. Your sales team needs leads to convert into […]

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4 Tips for Choosing a Pay-Per-Call Network

Even in a digitally-driven world, pay-per-call marketing campaigns remain a powerful tool for generating quality leads. An experienced pay-per-call network can find and connect you to more potential customers that you find through other, passive marketing channels. If you’re ready to launch your first pay-per-call marketing campaign, it’s important to know how to find a […]

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Can Your Call Center Do This? 3 Reasons to Consider an Automatic Call Distributor

When customers call your company, they want something. It can be a simple request for more information about a product or service, or it can be an urgent matter that needs immediate attention. Unfortunately, you don’t know the nature of the need until someone speaks to the caller. This is why you have to think […]

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4 Tips for Launching a Successful Pay Per Call Marketing Campaign

Pay per call marketing isn’t a new concept. It’s been a popular model for print, radio and television advertising for years—and for a good reason. It works. The advertiser encourages consumers to call a phone number. If they’re interested in the product or service, they call. It’s a powerful tool for generating leads and can […]

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