Call Abandonment FAQ

Call abandonment is a metric that indicates the performance of a company’s system, equipment or personnel. In some cases, it’s the first sign that something isn’t working properly. It’s also easy to overlook. The answers to these frequently asked questions will help you understand why it’s important to pay attention to the reasons callers decide […]

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IVR Technology FAQ

Although interactive voice response (IVR technology) has been around since the 1970’s, it wasn’t a standard feature for call centers until recently. In fact, if you’re exploring platforms and software to automate your call center, you’re probably seeing the term show up in almost every product description. These commonly asked questions and answers will help […]

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The Mistake You’re Making That’s Driving Up Your Call Abandonment Numbers

You know the value of a phone call. It’s a way to connect with customers. It’s a tool for solving problems. It’s a medium for building a brand. Each phone call leaves an impression on your customers, and that’s why it’s important to pay attention to your call abandonment numbers. An uptick in call abandonment […]

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Pay-Per-Call FAQ

If you’ve considering pay-per-call, you may have questions about what is is and how it works. We’ve put together this FAQ to answer your basic questions about this type of performance marketing.   What are the benefits of pay-per-call? Pay-per-call offers several benefits for advertisers and publishers. Since leads respond to an advertisement, they already […]

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Top Ways to Use Automatic Call Recording to Boost Productivity

As a business owner, you need to know what’s going on in the day to day operations of your company. Automatic call recording gives you a glimpse of the interactions between your employees and customers. This information helps you identify the strengths and weaknesses of your team and operating procedures so you can boost productivity […]

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