Call Abandonment FAQ

Call abandonment is a metric that indicates the performance of a company’s system, equipment or personnel. In some cases, it’s the first sign that something isn’t working properly. It’s also easy to overlook. The answers to these frequently asked questions will help you understand why it’s important to pay attention to the reasons callers decide […]

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IVR Technology FAQ

Although interactive voice response (IVR technology) has been around since the 1970’s, it wasn’t a standard feature for call centers until recently. In fact, if you’re exploring platforms and software to automate your call center, you’re probably seeing the term show up in almost every product description. These commonly asked questions and answers will help […]

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Top Ways to Use Automatic Call Recording to Boost Productivity

As a business owner, you need to know what’s going on in the day to day operations of your company. Automatic call recording gives you a glimpse of the interactions between your employees and customers. This information helps you identify the strengths and weaknesses of your team and operating procedures so you can boost productivity […]

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4 Ways to Use Call Automation in Your Business

Communication is the foundation of your business, and chances are that much of that communication takes place over the phone. Consider the amount of time your team spends talking to each other and your customers. Call automation solutions do everything from automatically dialing numbers to sending out message blasts so your team members can talk […]

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Can Your Call Center Do This? 3 Reasons to Consider an Automatic Call Distributor

When customers call your company, they want something. It can be a simple request for more information about a product or service, or it can be an urgent matter that needs immediate attention. Unfortunately, you don’t know the nature of the need until someone speaks to the caller. This is why you have to think […]

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How An IVRS Can Help Make Your Customers Self Sufficient

Customers these days tend to want to help themselves by becoming more self-sufficient when dealing with businesses. Advances in technology have afforded both customers and businesses this luxury. Self-sufficiency helps the customers by giving them flexibility in their methods of obtaining information and services, while businesses benefit from lowered costs and increased employee freedom. IVRS […]

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3 Elements Of the CallerReady Phone Call Automation System

For companies that rely on qualified leads for their phone sales based business, outbound phone calls are not only time consuming, but they can become expensive. Through years of refinement based upon trial and error, many successful pay per call marketers and advertisers have learned to maximize their progress by utilizing phone call automation technology […]

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5 Tips To Improve Your IVR System

Interactive Voice Response (IVR) systems allow businesses to handle large call volumes by processing information provided by callers in response to a series of automated prompts. A customer typically knows they’re dealing with an IVR system when an programmed voice gives them the option to press a number on their phone to complete a command. […]

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5 Steps Needed To Sell Leads

Learning how to sell leads can benefit a wide variety of people and companies. Certain companies might generate leads they are unable to use because they already have an excess or the leads they’ve generated aren’t appropriate for their specific field or location. Other companies or individuals generate leads for the express purpose of selling […]

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